Frequently Asked Questions

Authenticity

Are your bags genuine?
Yes, always. Every item is authenticated twice before it is listed: once by experienced professional authenticators, and again with Entrupy, the AI-powered authentication technology used by leading resellers worldwide.

Will I receive proof of authenticity?
Yes. Each item comes with its Entrupy Certificate of Authenticity, which you can verify online or a certificate from other sources of authentication.

What if my item turns out not to be authentic?
We guarantee the authenticity of everything we sell. If a recognised independent authentication service finds that an item bought from us is not authentic, we will refund you in full, including delivery costs and the cost of that authentication, for as long as you own the item.

Our Collection

Where do your items come from?
We source from trusted, established suppliers of pre-owned luxury goods. Every piece is hand-selected to our own standards, and we turn away far more than we accept.

Are the items new?
Our pieces are pre-loved unless stated otherwise. Some are unused; others show gentle signs of their previous life. Every listing describes the condition honestly.

What do your condition grades mean?

Grade Meaning

 New

Unused, often with original tags or packaging

 Like new

No visible signs of use

 Excellent

Very light signs of use, visible only on close inspection

Very good

Light wear such as minor corner rubbing or handle patina

Good

Visible signs of use, such as marks, rubbing or softened structure; still in good working order

Fair

Noticeable wear, reflected in the price

We photograph and describe any marks, wear or repairs, so there are no surprises when your piece arrives.

Are the bags cleaned before sale?
Yes. Every item is professionally cleaned and carefully prepared by our team before it is photographed and listed.

What is included with my bag?
Each listing shows exactly what is included, such as dust bag, box, strap, lock and key, or authenticity card. If an item isn't listed, it isn't included.

Can you find a specific bag for me?
We'd love to try. Email us at info@storcollective.ie with the style, colour and budget you have in mind, and we'll let you know if we can source it.

Will you restock an item?
Each piece is one of a kind, so once it's sold, it's gone. Follow us on Instagram at info@storcollective.ie or sign up to our mailing list to be first to see new arrivals.

Ordering and Payment

How can I pay?
We accept [Visa, Mastercard, Apple Pay, Shop, Google Pay and PayPal]. All payments are processed securely, and we never see or store your full card details.

Can I reserve an item?

We're unable to reserve items; pieces are sold on a first-come, first-served basis.

Can I view an item in person?
Private viewings are available by appointment. Email us to arrange a time.

Shipping and Delivery

How quickly will my order be dispatched?
Orders are dispatched within 1–2 working days, with a tracking number emailed to you as soon as your order ships.

How long does delivery take?
Ireland: 1–3 working days. UK: 3–5 working days. EU: 4–10 working days. Full details are in our Shipping & Delivery Policy.

Is my order insured?
Yes. Every order is fully tracked, insured for its full value, and requires a signature on delivery.

Is the packaging discreet?
Yes. Your piece is wrapped in acid-free tissue and its dust bag, then sent in plain, unbranded outer packaging.

Will I pay customs charges?
Not within Ireland, Northern Ireland or the EU. Orders to Great Britain and outside the EU may be subject to import duties and taxes, which are payable by the customer on delivery.

Returns and Exchanges

Can I return an item?
Yes. For online orders, you can cancel within 14 days of delivery for a full refund, including your original standard delivery charge. The item must be unused, with the Stór Collective security tag attached and all original contents included.

Why is there a security tag on my bag?
The tag protects every client by ensuring the pieces we resell are exactly as we sent them. Please keep it attached until you're sure you're keeping your bag.

Can I exchange an item instead?
Yes. Within 28 days of delivery, you can exchange a returned item for another piece or for a Stór Collective gift card that never expires.

What if my item arrives damaged or not as described?
Contact us within 48 hours of delivery with photographs, and we'll put it right. You may also be entitled to a refund, repair or replacement under Irish consumer law.

Sustainability

Why buy pre-loved luxury?
Luxury bags are made to last for decades. Choosing pre-loved keeps exceptional craftsmanship in use and out of landfill, and it's one of the most meaningful ways to enjoy luxury responsibly.

How does Stór Collective support a circular economy?
Everything we sell is given a second life. We ship in recyclable packaging and encourage clients to care for their pieces so they can be treasured for generations.

Caring for Your Bag

How should I store my bag?
Keep it stuffed with acid-free tissue to hold its shape, stored upright in its dust bag, away from direct sunlight, heat and damp. Avoid hanging bags by their handles or chains for long periods.

How do I clean my bag?
Wipe leather gently with a soft, dry cloth, and avoid water, alcohol and household cleaners. For anything more, contact us and we'll recommend a specialist.

Contact

How can I get in touch?
Email us at info@storcollective.ie or message us on Instagram at @stor.collective. We aim to reply within one working day.