Shipping, Returns & Delivery Policy
Every Stór Collective piece is dispatched from Ireland, fully tracked, insured for its full value, and packed with care so it arrives exactly as it left us.
Processing time
Orders are packed and dispatched within 1–3 working days (Monday to Friday, excluding Irish bank holidays). Orders placed after [12pm] on a Friday, or at the weekend, are dispatched the next working day. You will receive an email with your tracking number as soon as your order ships.
Delivery options and times
Destination
Ireland Tracked and insured, signature on delivery 1–3 working days after dispatch €14.95
Northern Ireland and UK Tracked and insured, signature on delivery 3–5 working days after dispatch €30
European Union Tracked and insured, signature on delivery 4–10 working days after dispatch €30
Rest of world Tracked and insured, signature on delivery Shown at checkout €30
Delivery times are estimates from our courier partners and are not guaranteed. Delays can occur at busy periods or due to weather or customs checks.
Signature and safe delivery
Because our pieces are high value, every order requires a signature on delivery. We cannot authorise couriers to leave parcels unattended or with a neighbour. If you will not be home, please use the courier's tracking link to rearrange delivery or collect from a local depot.
Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched, and we are not responsible for delays or losses caused by an incorrect address.
Packaging
Each piece is wrapped in acid-free tissue and, where supplied, its dust bag, then sealed in plain outer packaging with no branding, to keep its contents discreet. Every item carries a Stór Collective security tag, which must remain attached if you wish to return it (see our Refund & Exchange Policy).
Customs duties and taxes
• Ireland and the EU: prices include VAT where applicable. There are no customs charges on delivery.
• Northern Ireland: no customs charges apply to deliveries from Ireland.
• Great Britain and outside the EU: your order may be subject to import duties, taxes and courier handling fees when it arrives. These are set by your country's customs authority, are not included in our prices, and are payable by you. If you refuse to pay them, the parcel will be returned to us and we will refund the item price less the original and return shipping costs and any charges we incur.
Lost, delayed or damaged parcels
If your tracking has not updated for 5 working days, or your parcel arrives damaged, contact us at info@storcollective.ie within 48 hours of delivery with your order number and photographs of the packaging and item. Please keep all packaging. Every parcel is fully insured, and we will handle the claim with the courier for you.
Orders remain our responsibility until they are delivered to you or to a person you nominate.