Refund and Exchange Policy

Refund & Exchange Policy

We want you to love your Stór Collective piece. If it is not right for you, this policy explains your options. It does not affect your statutory rights under Irish and EU consumer law, including the Consumer Rights Act 2022.

1. Changed your mind? 14-day returns

If you bought online, you may cancel your order for any reason within 14 days of the day you receive it.

1.       Tell us within 14 days. Email info@storcollective.ie with your order number and the item(s) you are returning.

2.       Send the item back within 14 days of telling us. We will send you instructions and, if you wish, a prepaid insured return label (the cost is deducted from your refund).

3.       Receive your refund. We refund the item price and your original standard delivery charge within 14 days of receiving your cancellation. We may hold the refund until the item arrives back with us, or until you show proof of return, whichever is first.

Refunds are made to your original payment method. You pay the cost of returning the item unless it is faulty or not as described. If you chose a premium delivery option, we refund only the cost of our standard delivery.

2. Condition of returns

You are welcome to inspect your piece at home as you would in a boutique. To receive a full refund, return it:

•         with the Stór Collective security tag attached and unbroken;

•         unused, and in the same condition in which it was sent, free from marks, odours, perfume or smoke;

•         with everything it came with: dust bag, box, strap, lock and key, authenticity cards and any certificate.

If an item comes back with its tag removed or tampered with, signs of use, or missing contents, it will have lost resale value. The law allows us to reduce your refund by that loss in value, which in some cases may be up to the full price. We will always explain any deduction in writing, with photographs.

3. Exchanges and store credit

Prefer something else? Within 28 days of delivery, you may exchange a returned piece for another item, or for a Stór Collective gift card that never expires. The same condition rules apply. This is an extra option on top of your 14-day right to a refund, not instead of it.

4. Faulty or not as described

Every piece is pre-owned, and its condition — including any wear, marks or repairs — is described and photographed in its listing. That description forms part of your contract.

If your item has a fault that was not disclosed, or does not match its description or photographs, contact us within 30 days of delivery for a full refund, including all delivery and return costs. After 30 days, you may still be entitled to a repair, replacement or refund under the Consumer Rights Act 2022. Please email photographs and a short description so we can resolve it quickly.

Normal signs of age and use that were shown or described in the listing are not faults.

5. Authenticity guarantee

Every item we sell is authenticated before listing, and we stand behind it. If an independent, recognised authentication service finds that an item bought from Stór Collective is not authentic, we will give you a full refund, including all delivery costs and the cost of that authentication, for as long as you own the item. Please contact us with the authenticator's written report.

6. Purchases in person

For items bought in person at a Stór Collective pop-up, event or appointment, you have had the chance to inspect the piece before buying, so the 14-day change-of-mind right does not apply. Exchanges within 28 days are offered on the same terms as Section 3. Your rights for faulty or misdescribed items under Section 4 still apply.

7. Gift cards

Gift cards are non-refundable but can be used against any item. They do not expire.